Cancel an Order TOP
To cancel an order please contact Signature Stitch within 24 hours at 678-458-9344.
Shipping Expectations TOP
To ensure 2017 Christmas Delivery, please order by December 18 2017.
It is our goal to ship your item as quickly as possible. Most orders will be shipped within a week, however, please allow us up to 2 weeks. If a product cannot be shipped within 2 weeks, we will contact you by email with expected date of delivery. During the holiday season, shipping times may be longer.
If you live near Milton, Georgia and would like to pick up your order please just let us know & we would be happy to make arrangements. Checks are accepted for local pickups only with prior approval.
Special Requests TOP
We always strive to meet the needs of our customers. If you have a special request for a product or design not shown on our website, please contact us via email and we will do our best to accomodate you.
Return Policy TOP
Since we are a custom monogramming store, we create your orders upon special request, and can not accept returns on custom made or personalized items. Of course if there is an error made by Signature Stitch, product problem or a defect in the product, we would be happy to work quickly to remake the product exactly as you originally ordered, as we always want you to be thrilled with your purchase. We reserve the right to replace or repair your item or issue a refund if a problem arises. If you have a special request, please feel free to email us before placing your order, as we would be happy to try to accomodate you if at all possible.
Please contact us for return instructions within 48 hours. Only returns arriving with prior authorization will be accepted in our shipping department from the US Postal Service or UPS. We can only accept returns for unused, new product within 30 days of purchase. Please also note that return shipping charges are non refundable.
Personal information will not be shared.
Monogramming Instructions TOP
Please provide 3 letter monograms in the following order... (first, last, middle). Typically the last ititial will be larger in the center unless otherwise requested.
For a married couple's monogram the lady comes first...the monogram for Michelle and Jeff Versteegh would be MVJ.
Last names that include an apostrophe such as Mary Kate O'Brien are typically monogrammed using the first initial of the last name MOK.
Last names that begin with Mc such as Ella Jane McIlvain are typically monogrammed using the first initial of the last name EMJ
I was recently asked how to monogram a name with a suffix. After many hours of research I have discovered that there is 'proper' format.
However it is always fun to be creative! A few suggestions are...
Sales Tax TOP
Sales tax will only be assessed for orders that are shipped within the state of Georgia. This is due to the fact that our business is based in Milton, Georgia. All other states and countries are tax-exempt.